Most of today’s organizations are yet struggling to cope with digital adoption in COVID 19. The change was too fast, and no one is too informed about it. For example, digital adoption introduces technical, cultural, and data challenges in organizations.
If you find yourself in the same situation, how can you improve your organization’s digital adoption? In this post, we will be taking you to the best practices of digital adoption in COVID 19.
Digital Adoption in COVID 19 Best Practices
1. Find out if the technology works for you
During the pandemic, you may have adopted digital solutions into your business. So after some time of using them, it is now time for you to see if it works.
- See which elements of your business did improve using the new technology
- Assess whether it is wise to continue using the technology or is it better to return to the physical approach
Overall, this is all about evaluating if you are adopting the right technology. Perhaps by now, the contracts you have made from the past year are soon to end. So it is wise for you to check the value and the solutions it brings to your business.
2. Leaders should be on top of the initiative
By all means, leaders should be ‘leading’ the digital adoption. This most often presents more than just a technical challenge. As leaders, you should have a digital mindset. Besides, this can affect your decision-making and how you influence your employees to do the same.
Of course, it is not easy to shift mindsets into digital. But this is very important to succeed in the adoption stage. Hence, as leaders, you should have structured learning programs. This can help you be confident enough to spread adoption across the organization.
3. Go digital across the organization
To reach full digital maturity, you should embrace digitalization wholly. This means changing more than one or two systems. By doing so, you can enable a wholesome transformation.
Perhaps you are transforming customer service by offering digital solutions. But how about your internal systems? For instance, HR processes and software usage, are they also going digital?
This is essential because you cannot sacrifice digital adoption by making things ‘more comfortable’ for those reluctant to change. So you cannot transform one system while maintaining the traditional ways for the other. Otherwise, you can only expect poor and slower adoption rates.
4. Use a Digital Adoption Platform (DAP)
A digital adoption platform (DAP) can help your employees embrace digital solutions. For example, it can help you improve training, learning, and onboarding. DAP does this by teaching users how to use the app while they are in it, not before or after they use it. This is also called in-app training.
In-app training through DAPs is observed to be more effective. It improves user retention and engagement, for instance.
The COVID 19 pandemic, in some way, opened doors of opportunity to change for the future. To effectively deal with it, organizations should be all-in for the change. On-going and effective training programs are important to help users and leaders embrace digital change. Also, the use of DAP can help ease the dilemma of adoption for its users.