The Digital Transformation Roadmap – Part 2

This is Part 2 of the roadmap for digital transformation. You should read “The Roadmap For Digital Transformation – Part 1” first if you haven’t already. So, let’s continue to pave the way for a successful digital transformation project.

Launch And Acceleration

Yes, launching a change project is simple. However, keeping them aloft and having them reproduce is challenging.

Businesses frequently fund a large number of projects and assign people to them. However, the initiatives fail to gain traction. Because the traditional ways of doing business haven’t altered all that much.

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As a result, businesses should decide carefully which projects to begin with. Don’t try to juggle everything at the same time.

Also, provide each project with the resources it requires. As a result, you can rest assured that your initial attempts will succeed and develop traction.

You’ll also need a top-notch launch team, led by a chief digital officer (CDO). You’ll also need to think about organizational structure and the evolution of digital culture.

Start With Lighthouse Projects

Businesses should begin with projects that offer high profits while posing a low risk to garner early support.

Customer service activities and the redesign of the claims process from the time a customer needs to file a claim to payment are two examples of such initiatives.

Customers will be ecstatic to learn that their costs will be reduced by up to 40%. Meanwhile, as measured by return on investment, effectiveness will rise by up to 5%.

Appoint A High-Caliber Launch Team

Yes, you must construct a high-quality launch team, which is often overseen by a CDO. A CDO can be extremely handy when it comes to organizing a transformation.

He or she makes certain that the appropriate technology and skills are in place. He or she also decides on the transformation’s sequence and keeps track of progress versus objectives. As a result, tactical day-to-day priorities will get the attention they need.

Key recruits to the launch team include:

  • Designers to contemplate customers’ unmet needs. At the same time, inform the creation of experiences, products, and services.
  • Data scientists; scrum masters to facilitate agile development;
  • Developers who can work in the modern IT environment.

Organizations can expect to hire new professionals on average every 18 months over the first 18 months after a change.

The heated competition for digital talent, on the other hand, is at an all-time high. In addition, technology companies have a competitive advantage in attracting it. As a result, attracting elite talent is a difficult but crucial endeavor.

One strategy is to start by hiring a well-known expert to act as an anchor hire, enticing others.

Final Thoughts

People, leadership ability, are required. It’s not just a matter of flipping things inside out. When it comes to change, it’s all about reinventing goods and disrupting value chains. It’s partly about achieving a mix of old and new, as well as combining emerging talent with seasoned professionals.

See The Digital Transformation Roadmap – Part 3

Try partnering with WalkMe today if you want your company to go digital as well. WalkMe is a well-known automation tool that has assisted many organizations in adopting new technology.

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